Refund, Return & Chargeback Policy

1. All Sales Final

All sales of research compounds by Trulife Peptides LLC are final. We do not accept returns or issue refunds for:

• Change of mind or buyer's remorse
• Products ordered in error (incorrect quantity, incorrect product)
• Products that have been opened, used, or otherwise compromised
• Products that were improperly stored after delivery
• Regulatory or compliance reasons in the Buyer's jurisdiction (Buyer is responsible for verifying legality in their jurisdiction prior to purchase)
• Delayed shipments resulting from carrier delays or circumstances beyond our control

2. Eligible Refund Situations

Trulife Peptides will evaluate refund requests only in the following limited circumstances:

• Verified manufacturing defect: A product that demonstrably fails to meet the purity specifications stated in the Certificate of Analysis for that lot, verified by independent third-party testing arranged by the Buyer.
• Wrong item shipped: You received a product that is different from what was confirmed in your order confirmation.
• Significantly damaged in transit: Product arrived materially damaged due to a shipping carrier incident (documentation and carrier claim required).
• Order not delivered: Confirmed non-delivery after carrier investigation, where the shipment tracking shows no delivery event and carrier confirms loss.

All refund requests must be submitted within 7 calendar days of the delivery date (or expected delivery date for non-delivery claims). Requests submitted after this window will not be honored.

3. Return Process

To initiate a refund request:

1. Email info@trulifepeptides.com within 7 days of delivery.
2. Include your order number, the specific product(s) in question, and a detailed description of the issue.
3. Attach supporting documentation: photographs of the product, packaging, shipping label, and any carrier damage report.
4. Await written authorization from Trulife Peptides before returning any product. Unauthorized returns will not be accepted and will not be refunded.
5. If a return is authorized, ship the product in its original, sealed packaging to the return address provided via email. Return shipping costs are the responsibility of the Buyer unless the return is due to our shipping error.

4. Refund Timeline

Once a return is received and inspected (or a non-delivery or shipping error is confirmed), we will notify you of our decision within 5 business days. Approved refunds will be processed via the original payment method (ACH credit to the originating bank account) within 7–10 business days of approval. ACH credits are subject to your bank's processing schedule.

Partial refunds may be issued at Trulife Peptides' discretion where only a portion of the order is affected.

5. Damaged or Lost Shipments

If your shipment arrives visibly damaged, please:

• Photograph the outer packaging and product before opening.
• Contact the carrier to file a damage claim.
• Email us at info@trulifepeptides.com within 48 hours of delivery with photos and your carrier claim number.

For lost shipments, please allow 5 business days past the expected delivery date before contacting us, as carrier scans can be delayed. We will initiate a carrier trace investigation; resolution typically takes 7–14 business days.

6. Order Errors by Trulife Peptides

If we shipped you the wrong product or wrong quantity, we will ship the correct order at no additional charge and provide a prepaid return label for the incorrect item. Please contact us within 7 days of delivery with your order number and a description of the discrepancy.

7. Chargeback Policy

Trulife Peptides takes fraudulent chargebacks seriously. By completing a purchase, you agree to:

• Contact Trulife Peptides first by emailing info@trulifepeptides.com before initiating any dispute, chargeback, or ACH reversal with your bank or financial institution.
• Allow Trulife Peptides a reasonable opportunity (at minimum 5 business days) to resolve your complaint before escalating to a financial dispute.

Chargebacks initiated without first attempting to resolve the issue directly with Trulife Peptides, or chargebacks that are found to be fraudulent or without merit, will be vigorously disputed. Evidence of your order, account, delivery confirmation, and these Terms will be submitted to the payment processor. Confirmed fraudulent chargebacks may result in:

• Permanent account termination
• Referral to a collections agency for the disputed amount plus fees
• Reporting to relevant authorities where applicable

Legitimate disputes where Trulife Peptides is found to be at fault will be honored promptly. Our goal is to resolve all issues fairly and directly before any financial dispute is necessary.

8. Contact Us

For all refund, return, or shipping inquiries:

Trulife Peptides LLC
Email: info@trulifepeptides.com
Response time: within 24 hours

Please include your order number in all correspondence to expedite resolution.

This policy was last updated June 2026 and is subject to change. Your continued use of the Site constitutes acceptance of the then-current policy.